Last Updated: October 2, 2026

Wells Gray Park Cabins (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://wellsgrayparkcabins.ca (the “Site”).

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as data that is collected automatically when you visit our Site.

  • Information You Provide Directly: When you make a reservation, submit a booking inquiry, fill out a contact form, or communicate with us, we collect details such as your name, email address, phone number, physical address, payment information, stay dates, guest preferences, and any message contents you provide.
  • Information Collected Automatically: We use cookies and similar tracking technologies to track activity on our Site. This automatically collects data such as your IP address, browser type, device type, pages visited, referring URLs, and the time and date of your visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process reservations, manage cabin bookings, and communicate with you regarding your stay and inquiries.
  • To manage guest communications, provide customer support, and process payment transactions securely.
  • To analyze website traffic and user behavior to improve our website, facilities, and guest services.
  • To deliver targeted advertising and measure the effectiveness of our marketing efforts.

3. Cookies, Analytics, and Advertising

Our website relies on third-party tools that use cookies to collect data.

  • Google Analytics: We use Google Analytics to understand how visitors engage with our Site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Targeted Advertising: We may use Google Ads and Meta Ads (Facebook Pixel) to display relevant advertisements to users who have previously visited our Site. These third-party vendors use cookies, web beacons, and similar technologies to collect information to provide measurement services and targeted ads.
  • Opting Out: You can opt out of personalized advertising by visiting Google’s Ad Settings and Facebook’s Ad Preferences. You can also opt out of third-party cookie usage by visiting the Network Advertising Initiative opt-out page.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your information with trusted third-party service providers who assist us in operating our website, managing online booking platforms, processing payments, or conducting our business. These providers are legally obligated to keep your information confidential. We may also disclose information if required to do so by Canadian federal or British Columbia provincial law.

5. Data Security and Retention

We implement reasonable administrative, physical, and technical security measures to protect your personal information from unauthorized access, alteration, or disclosure. We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (such as tax and financial record-keeping requirements).

6. Your Rights

Under Canadian privacy laws (including PIPEDA and BC PIPA), you have the right to:

  • Request access to the personal information we hold about you.
  • Request that we correct any inaccurate or incomplete information.
  • Withdraw your consent for us to use your data (subject to legal or contractual restrictions).

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: